Thanks for asking. We've compiled a list of questions about Lightform. If you're still not sure, contact us directly and we'll do our best to get you an answer ASAP.


I'm not a designer. Can I still use Lightform?

Lightform is meant for anyone who wants to create a projected AR experience. It's as simple as Powerpoint and as powerful as Photoshop.

I'd like to write an article about Lightform. How can I learn more?

You can find our press kit here or can contact us directly for inquiries. 

I want to work at Lightform! Are you hiring?

We love that you are interested in helping us create the future of AR! Check out our current job openings here. You can also contact us directly. 

Design & Materials

What can I scan with LF1? 

Lightform can scan most colored and textured surfaces of any shape. And of course, we can't scan glass or mirrored surfaces. 

Is Lightform interactive?

Yes! You can control interactive effects by triggering content from any device using OSC. Interactive content must be made within Lightform Creator.

Can Lightform track moving objects in real-time?

Lightform is designed to use structured light scanning so it can work with any projector. The scanning process takes 60 to 90 seconds, and provides a full resolution map of the projector's pixels. Therefore, Lightform does not support real time tracking. 

Lightform System

What projectors are Lightform compatible with?

Lightform is compatible with most projectors on the market. It supports a maximum resolution of 1920x1200, and throw ratios between 0.85 and 1.82. The range limitation is 3ft to infinity – if you can see the projected image, then Lightform can scan it.

What size scene can Lightform scan? 

Lightform has a minimum focus distance of 3' and no maximum focus distance. It works with projector throw ratios between 0.85 - 1.82. This means it can scan almost any size scene, from a coffee cup to a large building.

Lightform does not support long throw projectors over 1.82 throw ratio. Using a projector over 1.82 throw ratio may yeild a low quality scan result. If Lightform can see the projected image and the projection is in focus, then it can perform a scan.

See our How It Works page for more information about scene size and projector requirements.

What is Lightform's camera technology? 

Lightform has a visible light camera similar to the one on your phone, and does not use an IR emitter like a Kinect or depth sensor. If Lightform can see the projected image and the projection is in focus, then it can perform a scan. See our How It Works page for more information about scene size and projector requirements.

What kind of objects can Lightform scan?

Structed light scanning can scan most non-reflective surfaces. Matte finishes are best. Reflective and transparent surfaces will result in missing scan data. Glass, mirrors, and reflective objects are not ideal.

Can I synchronize multiple Lightform devices?

Yes! This feature will be available with Lightform Creator Pro, which is coming soon.

Can Lightform be used to blend or stack multiple projectors?

At this time, we do not have plans for the LF1 to blend or stack multiple projectors into a single, seamless image. This is a commonly requested feature; however, so please sign up for our email newsletter to be notified about future product updates.

What is the difference between normal and short throw projectors?

Projector lenses are very similar to camera lenses but rather than receive light, they transmit it. A short throw projector lens uses the equivalent to a wide angle or fisheye lens in camera-speak. It can project a larger image from a shorter distance, just like a fisheye lens.

If you're still in doubt, most consumer projectors are normal throw projectors. Short throw projectors have wide angle lenses that look like bubbles or hemispheres, while normal throw projectors have smaller lenses. If you're not sure, you probably have a normal throw projector.

What other devices does the Lightform work with?

You can connect any sensor to Lightform wirelessly using OSC.

How long does scan take?

Lightform's structured light scan takes approximately 30 seconds to display patterns, then approximately 60 seconds to triangulate the depth estimate, fill in holes, and wirelessly transmit the scan back to your laptop.

Does LF work on Mac & PC?

Yes'm, you can use Lightform Creator on your Mac & PC - the software will be available for download on the web when you receive your Lightform. Lightform Creator is a desktop only software.

What do I do if an object moves or if the projector is bumped?

You retake a scan which you can do remotely and you can relign your content to the new scan and deploy.

How large of an image can the LF1 Kit Epson 1060 projector throw?

The Epson 1060 projector is 3,100 lumens. In high bright lighting (e.g. retail) it works well on a 4 ft wide scene, in a darker room (e.g. an event) it works on a 10 ft wide scene, in pitch black (e.g. at night) it could be used on a 20 ft wide scene.

Payment & Updates 

How can I upgrade my order?

Feel free to contact us with your order number and how you want your order to change, and we'll fix that right up for you!

When will my credit card be charged?

Your credit card will not be charged until your order is shipped. We will notify you when your order is nearing shipment.

How can I cancel?

You can cancel your order anytime before your Lightform ships. You can lookup or make changes to your order here. 

I want to change the credit card I used for my initial purchase. How can I do that?

You can update your shipping address or payment information on the online dashboard you received in your order receipt here.

Why did your pricing go up?

We launched last June with an introductory price, which we are now adjusting to ensure that we continue to support our growth and meet our customer demand. Lightform software pricing may also be adjusted as we introduce new Pro and Enterprise features and product offerings.

Why am I being charged taxes on my order? My country/business does not need to pay taxes.

VAT numbers need to be provided before the order is shipped so we can mark it on the international shipping documents for the customs authorities. VAT numbers must be verified through the European Commission VIES service, prior to Lightform removing VAT charges from your order.

Please contact us  with your VAT number and we will attempt to verify prior to your order shipping. If we are unable to verify VAT through this process, we are unable to remove the tax on our end.

Can you refund the tax on my order? My order has been shipped but I do not need to pay taxes.

We must pay for VAT when the package enters through European customs. VAT numbers need to be provided before the order is shipped, so that we can mark it on the international shipping documents for the customs authorities. There may still be a way to reclaim this VAT on your end.


Which countries does Lightform ship to?

Lightform ships to the U.S, Canada, United Kingdom, Spain, France, Italy and Germany. If you don't see your country listed here, sign up to be notified when we ship to your country here.

When will my LF1 arrive?

Your receipt lists your shipping wave, which varies based upon when you reserved your unit. You will receive an email when we are ready to charge your card and ship your order. We are fulfilling orders in waves, based on when you placed your order. 

I placed a reservation months ago. Why does it take so long to ship it?

Unfortunately, electrical component lead times have skyrocketed within the last year and we are at the mercy of our suppliers and our suppliers’ suppliers. Once we receive the parts at our factory, our current production line capacity limits us to building a few thousand units per month. Thank you for your patience as we work to get units produced and out to you asap.

Warranty, Repairs & Support

What is the Lightform warranty?

Lightform comes with a 1 year warranty. The LF1 starter kit projector is covered under Epson's manufacture warranty. Read more about this here.

What is the Lightform return policy?

Lightform has a 15 day return policy. You can return your order for a full refund. Please contact us directly to get this process started. Once we receive your equipment, please allow up to two weeks for us to process the return (3-5 business days to process the return and 3-5 business days for you to see the refund in your account depending on your bank).

How do I return my Lightform?

Contact us directly and we'll help you with your return.

How can I become an international reseller or distributor?

Lightform is only available on Lightform.com. For distribution inquiries, contact us  directly.

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