FAQ

Thanks for asking. We've compiled a list of questions about Lightform. If you're still not sure, shoot us a note at [email protected] and we'll do our best to get you an answer ASAP.

General

I'm not a designer. Can I still use Lightform?

Lightform is meant for anyone who wants to create a projected AR experience. It's as simple as Powerpoint and as powerful as Photoshop.

I'd like to write an article about Lightform. How can I learn more?

You can find our press kit here or can direct inquiries to [email protected]

I want to work at Lightform! Are you hiring?

We love that you are interested in helping us create the future of AR! Check out our current job openings here. You can also send us your resume to [email protected]

Design & Materials

What can I project on with LF1? 

Lightform can project on most colored and textured surfaces of any shape. And of course, we can't project on glass or mirrored surfaces!

Is Lightform interactive?

Yes! You can control interactive effects, text and triggering content from any device using touchOSC or IFTT. Interactive content must be made within Lightform Creator.

Does Lightform do real-time tracking?

Lightform is designed to use structured light scanning so it can work with any projector. Therefore, Lightform does not support real time tracking.

Lightform System

What projectors are Lightform compatible with?

Lightform is compatible with most projectors on the market. If you can see the projected image, then Lightform can scan it.

What is the range of the Lightform scanner?

Lightform works with normal throw projectors (throw ratio 0.85-1.8) and can scan almost any size scene, from a coffee cup to a building. Lightform can scan matte objects that are at least 3 ft away. If Lightform can see the projected image and the projection is in focus, then it can perform a scan.

Can I combine multiple projectors with Lightform?

This feature will be available with Lightform Creator Pro, which is coming soon.

What is the difference between normal and short throw?

Most projectors are normal throw projectors. Short throw projectors have wide angle lenses that can create a much larger picture from shorter distances. If you're not sure, you probably have a normal throw projector.

What other devices does the Lightform work with?

You can connect any sensors to Lightform wirelessly using TouchOSC.

How long does scan take?

The scan takes 1-2 minutes to display patterns, triangulate the depth estimate, fill in holes and wirelessly transmit the scan back to your laptop.

Does LF work on Mac & PC?

Yes, you can use Lightform Creator on your Mac & PC - the software will be available for download on the web when you receive your Lightform. Lightform Creator is a desktop only software.

What do I do if an object moves or if the projector is bumped?

You retake a scan which you can do remotely and you can relign your content to the new scan and deploy.

How large of an image can the LF1 Kit Epson 1060 projector throw?

The Epson 1060 projector is 3,100 lumens. In high bright lighting (e.g. retail) it works well on a 4 ft wide scene, in a darker room (e.g. an event) it works on a 10 ft wide scene, in pitch black (e.g. at night) it could be used on a 20 ft wide scene.

Payment & Updates 

How can I upgrade my order?

Feel free to email us at [email protected] with your order number and how you want your order to change, and we'll fix that right up for you!

When will my credit card be charged?

Your credit card will not be charged until your order is shipped.

How can I cancel?

You can cancel your order anytime before your Lightform ships.

I want to change the credit card I used for my initial purchase. How can I do that?

You can update your shipping address or payment information on the online dashboard you received in your order receipt or contact us at [email protected].

Shipping 

Which countries does Lightform ship to?

Lightform ships to the U.S, Canada, United Kingdom, Spain, France, Italy and Germany. If you don't see your country listed here, sign up to be notified when we ship to your country here.

When will my LF1 arrive?

Your receipt lists your shipping wave, which varies based upon when you reserved your unit.

Warranty, Repairs & Support

What is the Lightform warranty?

Lightform comes with a 1 year warranty. The LF1 starter kit projector is covered under Epson's manufacture warranty.

What is the Lightform return policy?

Lightform has a 15 day return policy. You can return your order for a full refund, minus return shipping costs.

How do I return my Lightform?

Contact [email protected] and we'll help you with your return.

How can I become an international reseller or distributor?

Lightform is only available on Lightform.com. For distribution inquiries, contact [email protected].

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