Lightform’s Close of Business & End of Support

Updated: October 13th, 2022

General Support after Close of Business

  • As of August 12th, 2022, Lightform customer support is no longer active for Lightform products as the company has shut down. Please refer to the Lightform Guide and FAQ for self-help resources.
  • Upgrading your device firmware and/or software may be necessary to correct a problem. If you have an LF2 or LF2+ projector, the latest firmware ensures you have the latest safety updates.  
  • The final Lightform Creator Software version is 2.4.1 with the corresponding firmware versions:
    • LF1 – 2.8.2.255
    • LFC – 2.1.22.255
    • LF2 / LF2+ – 2.4.1.0

To our customers, partners, and community – Thank you for believing in us, supporting us, and being a part of our journey to bring these products into the world. We are incredibly sad to say goodbye but excited to see what the future brings for our community. For more details on what to expect going forward, please see our updated Sunset FAQs.

Maintenance of Software 

Final Software & Release Notes

  • As of October 2022, the final Lightform Creator software version is 2.4.1.
  • All Lightform device purchases made on Lightform.com included a perpetual license for Lightform Creator and a 1-year hardware warranty. Devices are expected to work as intended with supported operating systems. We cannot guarantee that Lightform Creator will continue to work on new operating systems launched after being discontinued in August 2022. Lightform will no longer develop new releases and has no active development resources to implement changes. 

Maintenance of Firmware

As of August 2022, the final firmware versions are as follows:

  • LF1 – 2.8.2.255
  • LFC – 2.1.22.255
  • LF2 / LF2+ – 2.4.1.0

Definitions

Sunset: Close of business in August 2022.

Lightform has discontinued all hardware production runs indefinitely, effective February 7th, 2022. Lightform will no longer operate to provide cloud services or technical product support after August 2022.

Sunset FAQs: A list of updated FAQs specifically related to Lightform’s shut down and discontinuation of support.

Discontinued products: All Lightform products, including hardware (LF1, LFC Kit, LF2, and LF2+) and the Lightform Creator software that has been discontinued.

End of support: August 12th, 2022 – The last date after product discontinuation and close of business that Lightform provides support and RMA services for discontinued products. After this date, please refer to the Lightform Guide and FAQ for self-help resources.

Hardware: The Lightform physical product and its physical components.

Firmware: The operating system of a Lightform embedded product.

Software: Lightform Creator; a program running on a computer.

Warranty: Lightform 1-year warranty; full details here.

~ The Lightform Team

Lightform’s Sunset

Date: February 7, 2022

Today, we are announcing that Lightform is discontinuing all hardware production runs indefinitely and winding down. We will continue to provide cloud services & support through August 2022. Customers should update to the latest software and firmware before this date.

Lightform was founded because we saw projection mapping as a transformational technology to change the way we interact with digital content and the everyday objects around us. At the time, it was expensive and time-consuming to create custom content and to deploy projection mapping. We sought to simplify projection mapping by providing a scan of the real world, using generative content on top of the scan to easily make compelling custom content, and then easily deploying via all-in-one hardware.

We’ve shipped two generations of Lightform products, and three years of Creator software updates. We’ve greatly improved the user experience and added stock video integration, automatic alignment with computer vision, and sound-reactive visuals. We’ve watched the Lightform community grow to create some truly amazing experiences with light. It has been phenomenal to see people start businesses using Lightform, to see Lightform used in television commercials, for making music videos, and to bring projection mapping into art galleries, businesses, homes, retail spaces, classrooms and events. 

For the past two years, the team has been working on our next products, which we think are the future of projection. Then COVID-19 changed everything. The events, hospitality, and location-based entertainment industries froze. We, along with our customers, held our breath, and then changed plans. We launched LF2+ and focused on in-home projection mapping. As COVID dragged on, cutting costs wasn’t enough. We simply needed more funding to maintain existing supply chains and to launch our new products. At the same time, investors shifted their focus to businesses that were positively affected by the embrace of WFH and digital only experiences.

Lightform is a grand experiment, exploring what happens when scanning and generative animations are combined with all-in-one hardware for content creation, previewing, and playback. We are incredibly proud of what the team and community has created over the past few years. We are starting to see projectors with integrated cameras and scanning, and we believe the core ideas of Lightform will spread through the entire projector ecosystem. While Lightform will no longer operate, the team is working to add value to our vibrant community.

Thank you for being a part of the Lightform journey. We still can’t wait to see what you create.

~ The Lightform Team

For more information on the transition, visit our FAQ.